Mphasis Recruitment 2023 | Technical Support Associate

Mphasis Recruitment 2023 for Technical Support Associate. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Mphasis

Mphasis is a leading IT solutions provider that offers end-to-end services, including application development, infrastructure management, and business process outsourcing. The company caters to clients across various industries, including banking and financial services, healthcare, insurance, and manufacturing. Mphasis leverages advanced technologies like cloud, analytics, and automation to deliver innovative solutions that drive business transformation for its clients. With a global footprint spanning over 25 countries, the company has a strong presence in North America, Europe, and Asia-Pacific. Mphasis is committed to delivering value to its clients through its customer-centric approach, domain expertise, and agile delivery model.

Mphasis Recruitment 2023

Company name	Mphasis
Website	www.mphasis.com
Job Role	Technical Support Associate
Work Location	Bangalore, India
Job Type	Full Time
Experience	Freshers(0-1 years)
Qualification	Bachelor’s Degree
Batch	Not Mentioned
Package	Minimum 3-4 LPA (Expected)

Job Description

Roles and Responsibilities:

The duties of these Engineers may encompass one or more of the following:

• Demonstrate a strong commitment to a Customer First culture in all interactions.
• Proficiency in troubleshooting and resolving Hardware/Networking/OS-related queries over the phone.
• Provide effective solutions to customers, which might involve recommending products or services to resolve issues.
• Actively exhibit ownership, effective time management, and the ability to multitask using various tools.
• Showcase excellent Interpersonal and communication skills, adept at handling objections and customer escalations.
• Exhibit a sound analytical and logical approach to troubleshoot and resolve Hardware and Software issues.
• Possess excellent CRM skills, along with proficiency in Email/Chat Etiquettes, highlighting the importance of a Customer First mindset.
• Additional advantage with A+, N+, MCSA, MCSE Technical certifications.

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.