Amazon is hiring Virtual Technical Support | Location: Hyderabad

Amazon is hiring Virtual Technical Support for Hyderabad Location. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Amazon

Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.

Amazon Recruitment 2023

Company name	Amazon
Website	www.amazon.com
Job Role	Virtual Technical Support
Work Location	Hyderabad, India
Job Type	Full Time
Experience	Freshers
Qualification	Inter/ Diploma/ Any Graduation/ PG
Batch	Not mentioned
Package	4 LPA (Expected)

Job Description

Job Description: Technical Support Associate- VTS- India

Virtual Technical Support (VTS) is a work from home model for India that deals with devices and digital content. The D2 VTS associates are required to work from a location approved by Amazon, ensuring uninterrupted internet connectivity and a work-like environment. The job responsibilities include handling customer queries, providing technical assistance, and ensuring quality customer service.

Skills Required:

• Action-oriented, self-disciplined, and organized
• Effective time management skills and ability to prioritize tasks
• Good communication and comprehension skills to interact with both internal and external customers
• Good composition skills to compose accurate written responses
• Familiarity with computer systems, Windows 7, Microsoft Outlook, and Internet Explorer
• Typing skills

Preferred Criteria:

• Self-driven, motivated, and task-driven individual who can operate with minimal support
• Experience in customer service environment for at least 6 months
• Ensure uninterrupted internet connectivity and work-like environment during working hours

Customer Focus:

• Excellent customer service skills with the ability to empathize and prioritize customer needs
• Conflict resolution, negotiation, and de-escalation skills
• Ownership to resolve challenging customer issues

Problem-Solving Skills:

• Effective problem-solving skills including decision making and time management
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Ability to prioritize work time to meet business needs

Qualifications Required:

• Minimum qualification of 10+2 or any graduate

Shifts:

• Rotational

Benefits:

• NSA, OT, Zeta Meal Card.

How to Apply?

• To apply for a job, read through all information provided on the job listing page carefully.
• Look for the apply link on the job listing page, usually located somewhere on the page.
• Clicking on the apply link will take you to the company’s application portal.
• Enter your personal details and any other information requested by the company in the application portal.
• Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
• Double-check all the information provided before submitting the application.
• Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
• Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.