Alcon is hiring Technical Support Engineer

Alcon is hiring Technical Support Engineer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

Alcon Stripe

Alcon is a globally renowned healthcare company specializing in eye care innovations. With a rich history dating back over seven decades, Alcon has consistently demonstrated its commitment to enhancing vision and improving the quality of life for people around the world. Their diverse portfolio includes a wide range of products, from contact lenses and surgical equipment to pharmaceuticals, all designed to address various eye conditions and vision needs. Alcon’s unwavering dedication to research and development has propelled them to the forefront of the ophthalmic industry, ensuring that patients receive the best possible eye care solutions. Through their innovation and passion for eye health, Alcon continues to make significant contributions to the field of ophthalmology.

Alcon Recruitment 2023

Company name	Alcon
Website	www.Stripe.com
Job Role	Technical Support Engineer
Work Location	Bengaluru, India
Job Type	Full Time
Experience	Freshers
Qualification	Bachelor’s, Master’s degree
Batch	Not Mentioned
Package	5-8 LPA(Expected)

Job Description

Responsibilities:

Prioritize Customer Satisfaction: Our foremost objective is to maintain a customer-centric approach that aims to delight our clients in every interaction.
Technical Support Expertise: Our dedicated team responds promptly to customer inquiries through calls and chat sessions, addressing issues and troubleshooting Alcon Medical Devices with technical precision.
Efficient Problem Resolution: We provide efficient tech support by resolving technical issues during customer interactions or by appropriately triaging them for further assistance.
Comprehensive Documentation: Each customer interaction is meticulously documented through the creation of Service Cases within Alcon’s Service Management System (ServiceMax).
Customer Follow-Up: We take the initiative to follow up with customers to ensure their satisfaction and the successful completion of the support services provided.
Field Service Coordination: For issues requiring on-site assistance, we dispatch Service Cases to our country Field Service Engineers (FSEs) responsible for specific customer accounts.
Expertise and Compliance: Our team maintains up-to-date knowledge in various domains, including:
- Technical details of products within our skill sets
- Company policies, departmental processes, and work instructions
- Local and international regulations, guidelines, and directives
- Eye anatomy, common diseases, and ophthalmic procedures
- Eye-related terminology and abbreviations
- Safety databases and reporting tools We also report potential safety issues, emerging trends, or concerns to management.

Key Performance Indicators (KPIs):

Our success is measured by several key performance indicators, including:

Meeting metrics for call volume, response times, and schedule adherence individually
Achieving group-defined targets for customer satisfaction
Meeting product-specific phone-fix ratio goals
Documenting all service interactions accurately within ServiceMax (Alcon’s Service Management System).

How to Apply?

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Look for the apply link on the job listing page, usually located somewhere on the page.
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Enter your personal details and any other information requested by the company in the application portal.
Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
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Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

Apply Link