Ciena Recruitment 2024 for Technical Support Engineer. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Ciena
Ciena is a leading networking equipment and software services provider based in Hanover, Maryland. The company specializes in the design and manufacturing of advanced optical networking equipment and software solutions that enable efficient data transmission over long distances. Ciena’s product portfolio includes high-speed routers, switches, and optical transport systems that are widely used by telecommunication service providers and data center operators. The company is known for its innovation in developing cutting-edge technologies like WaveLogic AI, which provides intelligent automation for network management and control. Ciena has a global presence, with offices in over 35 countries and serves customers in more than 80 countries worldwide.
Ciena Recruitment 2024
| Company name | Ciena |
| Website | www.Ciena.com |
| Job Role | Technical Support Engineer |
| Work Location | Across India |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Engineering |
| Batch | Not mentioned |
| Package | 5 – 10 LPA (Expected) |
Job Description
Ciena is currently seeking candidates for the position of Technical Support Engineer!
Candidate Responsibilities:
- Offer initial technical support to customers utilizing BluePlanet ROA software, addressing and resolving software and system-related issues.
- Collaborate closely with the engineering team to identify, document, and resolve product bugs and concerns.
- Aid in the creation and upkeep of technical documentation, such as user manuals and knowledge base articles.
- Uphold high levels of customer satisfaction by maintaining clear communication and swift issue resolution.
- Engage with customers on a daily basis to address production and deployment issues, providing feedback to the broader Ciena team for resolution.
- Develop strategies to mitigate customer dissatisfaction resulting from functionality limitations.
- Provide constructive feedback to the account/PLM/R&D community to enhance product functionality in future iterations.
- Serve as the internal customer advocate at Ciena and as the primary support contact for customers.
Candidate Requirements:
- Possession of a Bachelor’s degree in network engineering, systems engineering, computer science, or a related field.
- Preferably, candidates should have experience in a work placement with an equipment vendor in the Telco industry.
- Holding a CCNA certification or an equivalent level of qualification would be advantageous.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
Update my technical skills in my work and good interaction with our team also I do my work with all my responsibilities