Concentrix Representative Vacancy at Gurugram and Bhubaneswar. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Concentrix
Concentrix is a global business services company that provides technology-enabled customer engagement and business solutions for various industries, including banking, healthcare, retail, and technology. With over 275 locations across six continents, Concentrix is a leading provider of customer experience management services, helping businesses enhance their customer interactions and improve operational efficiencies. The company’s services include customer service, technical support, sales, and analytics, all of which are designed to help clients meet their business objectives and deliver exceptional customer experiences. Concentrix prides itself on its innovative solutions, experienced workforce, and commitment to delivering measurable results for its clients.
Concentrix Recruitment 2023
| Company name | Concentrix |
| Website | www.Concentrix .com |
| Job Role | Representative, Operations |
| Work Location | Bhubaneswar/ Gurugram |
| Job Type | Full Time |
| Experience | Freshers(0-2 years) |
| Qualification | Bachelor’s Degree |
| Batch | Not Mentioned |
| Package | 4 LPA (Expected) |
Job Responsibilities
The following are the essential functions or core responsibilities of the job, which must be carried out to ensure customer satisfaction and meet contractual Key Performance Indicators (KPIs): clarifying customer requirements, using decision-support tools and resources to provide the appropriate resolution, listening attentively to customer needs and concerns, and building rapport with customers.
It is important to greet customers in a courteous, friendly, and professional manner using agreed-upon procedures and maintain basic knowledge of client products and services.
The job requires preparing complete and accurate work, including appropriately notating accounts, offering additional products or services, and participating in activities designed to improve customer satisfaction and business performance.
Moreover, it is essential to track, document and retrieve information in the call tracking database and refer customer inquiries to published materials, secondary sources or more senior staff.
Educational Requirements
The ideal candidate should possess a high school diploma and at least three to six months of relevant experience, although prior experience is not required.
Additionally, the candidate should have a strong customer service orientation and exhibit courteous behavior.
Proficiency in computer navigation and knowledge of PC is required, as well as excellent verbal and written communication skills.
Attention to detail is a must, along with the ability to multitask and adapt quickly to changes.
The candidate must be able to work in a fast-paced environment and exhibit tolerance for repetitive work.
They should be able to work independently and as part of a team while maintaining a professional demeanor and tone in all customer contact situations.
Depending on the location and program, additional experience or skills may be necessary. Furthermore, the candidate must be flexible enough to work rotating shifts, as needed.
Skills Required
The ideal candidate for this position must possess exceptional communication skills, both written and verbal, to effectively engage with customers.
Active listening skills and the ability to empathize with customer needs and concerns are also essential.
The candidate should be able to clarify customer requirements and confirm understanding of any problems or issues.
In addition, the ability to learn quickly and display strong problem-solving skills is required.
The candidate should demonstrate proficiency in probing for information and resolving complex queries independently, while also providing additional education to customers as necessary.
Overall, the candidate must possess the necessary skills and traits to deliver excellent customer service and support.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
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