American Express Recruitment for Customer Service Analyst. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
American Express Recruitment 2024
| Company name | American Express |
| Website | www.Americanexpress.com |
| Job Role | Customer Service Analyst |
| Work Location | Gurgaon, Haryana, India |
| Job Type | Full Time |
| Experience | Entry Level |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | 5 – 11 LPA(Expected) |
Job Description
American Express Recruitment | Customer Service Analyst – Apply Now!
How will you contribute in this role?
This position involves ensuring the prompt and accurate processing of merchant fund release requests, along with conducting thorough research and reconciliation of merchant accounts.
Key responsibilities include handling inbound and outbound calls, maintaining an 80/20 ratio, and collaborating with internal teams and client managers to address requests.
You will provide support to various stakeholders such as Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
Tasks involve reviewing, analyzing, and processing a range of merchant requests, from basic to complex. This requires understanding and applying information from business and legal documents like Articles of Incorporation, Business licenses, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and Procedures, and PAD Agreements to manage critical maintenance requests efficiently.
You will be responsible for ensuring timely execution of cases and meeting strict deadlines to enhance the merchant experience. The role demands strong analytical skills, collaboration, excellent written and verbal communication, and self-direction with a commitment to follow-through.
Customer focus and urgency are key, along with professionalism when engaging with clients at all levels. The ability to handle multiple tasks simultaneously is essential, as is proficiency in MS Office applications such as Excel, Word, and PowerPoint.
The working hours for this role are Monday to Friday, from 19:30 to 04:00 IST.
Minimum Qualifications:
- Graduation degree.
- Exceptional verbal and written communication abilities.
- Capacity to evaluate merchant information accurately.
- Strong orientation towards achieving results.
- Ability to make independent decisions and meet stringent deadlines.
- Demonstrated reliability.
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How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
About American Express
American Express, often referred to as Amex, is a renowned financial services corporation headquartered in New York City. Established in 1850, it has a rich history of providing a wide range of financial products and services to its customers, including credit cards, charge cards, traveler’s checks, and various banking solutions. What sets American Express apart is its focus on premium customer service and its iconic membership rewards program, which offers cardholders a plethora of benefits and perks. With a global presence and a reputation for financial stability, American Express continues to be a trusted partner for individuals and businesses alike, offering them the convenience and security they need in an ever-evolving financial landscape.
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Elario Oschatz